Group Games Support
How can we help?
Whether something’s gone wrong mid-game, a phone won’t join the table, or you’ve got an idea that would make Group Games better: drop us an email and a real person will get back to you.
We aim to reply within two working days.
Something not working?
Tell us which game you were playing, what you were doing when it happened, and what you expected instead. A screenshot or screen recording helps enormously.
Phones not joining?
Let us know how the devices are connected (home Wi-Fi or Personal Hotspot) and which browser the phone uses. A phone warning about "no internet" on a hotspot is normal, and playing still works.
Have an idea?
A game we should add, or a tournament format your family invented? Suggestions are very welcome: Group Games is actively developed and user ideas shape the roadmap.
When reporting a problem, it also helps to include the host device model (e.g. iPad Pro 13-inch), its iOS or iPadOS version, and the Group Games version from the app’s settings screen.