Group Poker Support
How can we help?
Whether something’s gone wrong mid-hand, a phone won’t join the table, or you’ve got an idea that would make Group Poker better: drop us an email and a real person will get back to you.
We aim to reply within two working days.
Something not working?
Tell us what variant and format you were playing, what you were doing when it happened, and what you expected instead. A screenshot or screen recording helps enormously.
Phones not joining?
Let us know how the devices are connected (home Wi-Fi or Personal Hotspot) and which browser the phone uses. A phone warning about "no internet" on a hotspot is normal, and playing still works. For a multi-table night, a proper router beats a hotspot.
Have an idea?
A variant we should deal, or something your table wishes the app did? Suggestions are very welcome: Group Poker is actively developed and user ideas shape what comes next.
When reporting a problem, it also helps to include the host device model (e.g. iPad Pro 13-inch), its iOS or iPadOS version, and the Group Poker version from the app’s settings screen.