WiFi Plan Support
How can we help?
Whether a scan will not behave, a purchase has not restored, or you’ve got an idea that would make WiFi Plan better: drop us an email and a real person will get back to you.
We aim to reply within two working days.
Something not working?
Tell us what you were doing (scanning, measuring, the heat map, an export), what happened and what you expected instead. A screenshot helps. If a scan came out wrong, say roughly how big the room is and whether it was scanned in one go or in pieces.
Purchase not showing?
WiFi Plan Pro is tied to your Apple Account. Use Restore purchases in the app on any device signed in to the same account. If it still will not restore, send us the date of the purchase.
Have an idea?
An export format you need, a kind of building the plan cannot draw yet, or a measurement you wish it took? Suggestions are very welcome: WiFi Plan is actively developed.
Please include your device model (e.g. iPhone 16 Pro), its iOS or iPadOS version, and the WiFi Plan version, and say whether the device has a LiDAR scanner if your question is about scanning.